This book provides a perspective on knowledge management at Siemens - an internationally recognised benchmark - by presenting the reader with the best of the corporation's practical applications and experiences. Tom Davenport and Gilbert Probst bring together instructive case studies from different areas that reflect the rich insights gained from years of experience in practising knowledge management. Most of the cases have been updated for the second edition. New cases have been added. The Knowledge Management Case Book provides a comprehensive account of how organisational knowledge assets can be managed effectively. Specific emphasis is given to the development of generic lessons that can be learned from Siemens' experience. The book also offers a roadmap to building a "mature knowledge enterprise", thereby enhancing our understanding of the steps that need to be taken in order to sustain competitive dominance in the knowledge economy. Presenting applications from very different areas, this practice-orientated book is really outstanding in the broad field of KM literature. "Perhaps the most revealing - and interesting - part of the cases in this book is not the analysis of the various knowledge management tools and processes, but the description of their development, of how they come about, of how commitment was gained, of how implementation was led." Yves Doz, The Timken Chaired Professor of Global Technology and Innovation at INSEAD, Fontainebleau "This case book brings insights how our most valuable resource makes those tools happen. I found this book exciting reading, because it is, to my knowledge, the only book where a single company with a wide variety of knowledge management approaches accumulates years of experiences and lessons learned. Edited by two of the leading thinkers in the field of knowledge management, this book will show the way you practise knowledge management in your company." Heinz Fischer, Global Head of HR, Deutsche Bank AG "This book is a rare and valuable description of a single company's knowledge management journey. Siemens has made impressive advances in becoming a knowledge-driven firm, and this volume details many of its directions and waystations." Laurence Prusak, Executive Director, IBM Institute for Knowledge Management "Though there are many books on Knowledge Management, this is a unique one on a sense that it provides practical application of KM rather than the jargon." Sushil, Modi Foundation Chair Professor and Group Chair, Department of Management Studies, Indian Institute of Technology, New Delhi
Customer Reviews:
Avg. Customer Rating: 5.0 / 5.0
A comprehensive insight into KM in a global firm:
This knowledge management casebook is one of the best documented case studies of knowledge transformation at work in a global business powerhouse. Siemens has been rated as one of the top ten KM-driven companies worldwide according to an international benchmarking exercise (MAKE � most admired knowledge enterprise), thanks to its comprehensive efforts at fostering, promoting and optimizing knowledge utilization.
The 19 chapters covering Siemen�s KM journey have been compiled by a team of 44 writers,... more info
Concrete case-based ideas on how to optimize knowledge:
The Knowledge Management Case Book clearly illustrates how knowledge sharing can begin either as a bottom-up or as a top down activity. This book was developed through collective efforts of Siemens employees working together with external "case coaches" who acted as 'devil's advocates' in conceptualizing and writing cases. This book offers concrete case-based ideas on how Siemens is promoting and optimizing knowledge utilization on a worldwide basis. It is written in a very understandable, narrative style,... more info
Full Scale Knowledge Management:
This is a premier book on knowledge management--a definite must read. Although it's a bit pricey and not in main stream distribution, please note that Tom Davenport is the co-editor. The book provides an inside perspective on how Siemens, a 400,000 person global company has scaled KM to be both part of their business practices and their business model. Since they operate in over 190 countries, it's easy to see why the communities of practice concept would be so appealing to them. Given the limited amount of... more info
Full Scale Knowledge Management:
This is a premier book on knowledge management--a definite must read. Although it's a bit pricey and not in main stream distribution, please note that Tom Davenport is the co-editor. The book provides an inside perspective on how Siemens, a 400,000 person global company has scaled KM to be both part of their business practices and their business model. Since they operate in over 190 countries, it's easy to see why the communities of practice concept would be so appealing to them. Given the limited amount of... more info
