Customer Review: I read this book as an assignment for a communication class. I thoroughly enjoyed this book as it was not only easy to read but, it provided valuable insight to what goes wrong during the communication process and how one can begin to steer the process back in a productive direction. After reading... more info
Customer Review: This book introduced some insights and techniques for persuasion that I never thought of. Excellent read on the power of common sense approaches to major and minor problems.
Customer Review: After a very mild, but poorly handled (by me) confrontation at work, my boss recommended that I read this book. He felt it would help me learn tools to deal with the little squabbles that happen everyday in a hospital environment. It did- and also helped almost immediately with a personal problem as... more info
Customer Review: This is my third purchase of this series, I keep giving it away. I saw the series presented as a "required" class at my customer site. I decided I better speak their language. We were having tough times communicating and I felt the customer didn't believe us and didn't know why. Instead of animosity... more info
Customer Review: This book is useful for several reasons. First, it is readabale without being a collection of "how to" recipes (like, for instance, the book by Enders). It tries hard to provide a theoretical context to the results it presents, and almost always succeeds in so doing. Second, it focuses on selected... more info
Customer Review: This was an entertaining and insightful world of Management Consulting. The book is filled with practical quotes, funny and at times pathetic anectdotes of Management type errors.
